Terms of sale
Effective as of 01/04/2026
By visiting our site and/or purchasing something from our company, you are engaging in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms of Use”), including the terms, conditions, and policies mentioned herein and/or linked herein. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, suppliers, customers, merchants, and/or content providers.
Please read these Terms of Use carefully before accessing and using our website. By accessing any part of the Site or using it, you agree to be bound by these Terms of Use. If you do not accept all the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.
Each new tool or feature added to this store is also subject to the Terms of Use. You can review the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Use by posting the updates and/or modifications on our website. It is your responsibility to check this page periodically for changes. By continuing to access the website or use it after the publication of changes, you accept those changes.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.
ARTICLE 1 - TERMS OF USE OF THE ONLINE STORE
By accepting these Terms of Use, you represent that you have reached or exceeded the legal age of majority in your region, province, or state, and that you have authorized any minor under your care to use this site.
You may not use our products for any illegal or unauthorized purposes, nor violate any laws in your jurisdiction while using the Service (including, without limitation, copyright laws).
You may not transmit worms, viruses, or any other destructive code.
A violation of any of the Terms will result in the immediate termination of your Services.
ARTICLE 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions across various networks and (b) changes made to conform and adapt to the technical requirements of connecting networks or devices. Your credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, any use of the Service, or any access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The section titles used in this agreement are for convenience only and will not limit or affect these Terms in any way.
ARTICLE 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We cannot be held responsible if the information provided on this site is inaccurate, incomplete, or outdated. The content on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or up-to-date sources of information. If you rely on the content of this site, you do so at your own risk.
This site may contain certain historical data. Historical data, by definition, is not current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information it contains. You acknowledge that it is your responsibility to monitor changes to our site.
ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We shall not be held responsible to you or any third party for any price changes, or for any modification, suspension, or discontinuation of the Service.
ARTICLE 5 - PRODUCTS OR SERVICES (if applicable)
Some products or services may only be available online through the website. The quantities of these products or services may be limited, and returns or exchanges may be strictly subject to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of products that appear in the store. However, we cannot guarantee that the colors displayed on your computer screen will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer on this site is void where prohibited by law.
We do not guarantee that the quality of the products, services, information, or other materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
The products sold on this website are designed for personal use and are not classified as medical devices by the FDA, unless explicitly stated otherwise. These products are not intended to diagnose, treat, cure, or prevent any medical condition. We strongly recommend consulting a qualified healthcare professional before use.
Each product may have specific instructions, warnings, or limitations outlined in its documentation. Please read them carefully and follow them to ensure correct and safe usage.
For electronic devices: These products are designed to promote comfort and well-being and should not be used as a substitute for medical treatment or medical advice provided by a healthcare professional.
For consumable products, such as patches: These items are intended for single or limited use. If irritation, discomfort, or other adverse effects occur, discontinue use immediately and consult a healthcare professional.
By purchasing and using the products from this website, you acknowledge and agree that the manufacturer and distributor cannot be held responsible for misuse, improper handling, or failure to follow the provided instructions and warnings.
Our products are not designed for use by minors under the age of 18. We strongly recommend that parents or guardians supervise any interactions minors may have with our website or marketing materials.
ARTICLE 6 - DEFECTIVE PRODUCT PROCEDURE
In the event that you receive a defective product, we ask that you contact us immediately at contact@qontroler.com. To assist us in processing your request, we kindly request that you provide as much information as possible regarding the issue.
This may include:
• Photos or videos of the defective product;
• Detailed explanation of the issue encountered;
• Any additional supporting information that can help us understand the situation and improve the resolution process.
We rely on your cooperation to ensure we can process your claim quickly and accurately. Once we have received the necessary information, we will review your case and guide you through the next steps. If applicable, we will arrange for a replacement or further assistance.
Please note that the more information you provide, the quicker we can resolve the issue. We appreciate your understanding and cooperation in this matter.
ARTICLE 7 - BILLING ACCURACY AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change or cancel an order, we may attempt to notify you by contacting you through the email and/or billing address or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and any other information, including your email address and credit card numbers and their expiration dates, so that we can complete your transactions and contact you if necessary.
For more information, please refer to our Refund Policy.
ARTICLE 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor, control, or manage.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without endorsement. We shall not be held responsible for anything that may result from or be related to your use of third-party optional tools.
Any use by you of the optional tools offered through the site is entirely at your discretion and at your own risk. Additionally, it is your responsibility to familiarize yourself with the terms under which these tools are provided by the third-party provider(s) and to accept those terms.
In the future, we may offer new services and/or features through the website (including the launch of new tools and resources). These new services and/or features will also be subject to these Terms of Use.
ARTICLE 9 - THIRD-PARTY LINKS
Some content, products, and services accessible via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not obligated to review or evaluate their content or accuracy, and we do not guarantee, nor assume any responsibility for, the content, websites, or other materials, products, or services of third parties.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions related to these third-party websites. Please review the third-party policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to those third parties.
ARTICLE 10 - COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you submit specific content (e.g., as part of your participation in a contest), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, “comments”), you grant us the right, at any time and without restriction, to modify, copy, publish, distribute, translate, and use in any media all comments you send to us. We are under no obligation to (1) maintain the confidentiality of the comments; (2) compensate anyone for any comments provided; or (3) respond to the comments.
We may, but are not required to, remove content and Accounts containing content that we deem, at our sole discretion, to be illegal, offensive, threatening, defamatory, obscene, or otherwise objectionable or that violates the intellectual property rights of a third party or these Terms of Use.
You agree that your comments will not infringe on the rights of any third parties, including copyright, trademark, privacy, personality, or any other personal or intellectual property rights. You further agree that your comments will not contain any illegal, defamatory, or obscene material, or any viruses or other harmful software that could affect the operation of the Service or any related website. You may not use a false email address, impersonate someone other than yourself, or attempt to mislead us or third parties as to the origin of the comments. You are solely responsible for all comments you post and their accuracy. We are not liable for any comments posted by you or any third party (some of which may come from third-party sites).
ARTICLE 11 - PERSONAL INFORMATION
The submission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 12 - ERRORS, INACCURACIES, AND OMISSIONS
There may be instances where information on our site or within the Service contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping charges, delivery times, and product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have placed your order).
We are not obligated to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specific update or refresh date applied to the Service or any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ARTICLE 13 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Use, you are prohibited from using the site or its content:
(a) for any illegal purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any local or international law, rule, or regulation; (d) to infringe on our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that could compromise the functionality or operation of the Service or any related site, as well as other websites or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, redirect a domain, extort information, browse, explore, or scan the web; (j) for obscene or immoral purposes; or (k) to disrupt or circumvent the security features of the Service or any related website, as well as other websites or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 14 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant, certify, or declare that your use of our Service will be uninterrupted, secure, error-free, or without delay.
We do not guarantee that the results that may be obtained from using the Service will be accurate or reliable.
You agree that, from time to time, we may remove the Service for indefinite periods or cancel it at any time without notice.
You expressly agree that your use of the Service, or inability to use it, is at your own risk. The Service, along with all products and services provided to you through it, are (except as expressly stated by us) provided “as is” and “as available” for your use, without representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability or fitness for a particular purpose, durability, title, and non-infringement.
Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors cannot be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including, but not limited to, the loss of profits, revenues, savings, or data, replacement costs, or any similar damages, whether based on contract, tort (even in the case of negligence), strict liability, or otherwise, resulting from your use of the Service or any service or product using it, or any other claim related in any way to your use of the Service or any product, including but not limited to errors or omissions in content, or any losses or damages arising from the use of the Service or any content (or product) posted, transmitted, or made available through the Service, even if you were advised of the possibility of such damages.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in these states or jurisdictions will be limited to the maximum extent permitted by law.
ARTICLE 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless our company and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising from your violation of these Terms of Use or the documents they incorporate by reference, or your violation of any laws or rights of any third party.
ARTICLE 16 - SEVERABILITY
If any provision of these Terms of Use is found to be illegal, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable part will be considered severed from these Terms of Use, without affecting the validity and enforceability of the remaining provisions.
ARTICLE 17 - TERMINATION
The obligations and liabilities incurred by the parties before the termination date will remain in effect after the termination of this agreement, for all purposes.
These Terms of Use will remain in effect unless and until terminated by you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If we determine or suspect, at our sole discretion, that you have not complied with any provision or term of these Terms of Use, we may also terminate this agreement at any time without notice. You will remain responsible for all amounts due up to the date of termination (inclusive), after which we may deny you access to our Services (or part of them).
ARTICLE 18 - ENTIRE AGREEMENT
Any failure by us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use, along with any other policies or rules of operation that we publish on this site or that relate to the Service, constitute the entire agreement between you and us and govern your use of the Service. They supersede all prior and contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Use). Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafting party.
ARTICLE 19 - APPLICABLE LAW
These Terms of Use, along with any separate agreement by which we provide you with the Services, are governed by and construed in accordance with USA law and are subject to it.
ARTICLE 20 - CHANGES TO THE TERMS OF USE
You can review the most recent version of the Terms of Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Use by posting the updates and/or modifications on our website. It is your responsibility to check our website from time to time for changes. By continuing to access or use our website and the Service after the publication of changes to these Terms of Use, you accept those changes.
ARTICLE 21 - CONTACT INFORMATION
Questions regarding the Terms of Use should be sent to us at contact@qontroler.com
ARTICLE 22 - TERMS OF USE FOR SMS
By accepting Qontroler™ SMS marketing at checkout and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including checkout reminders), SMS marketing offers, and transactional texts, including evaluation requests from us, even if your mobile number is on a national or federal opt-out list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link provided in one of our messages. You understand and agree that alternative opt-out methods, such as using different words or requests, will not be considered a reasonable method of unsubscribing. We do not charge for the service, but you are responsible for any fees and charges associated with text messaging imposed by your wireless service provider. Message and data rates may apply.
For any questions, please send HELP to the number that sent you the messages. You can also contact us by email for more information: contact@qontroler.com.
We have the right to modify any phone number or shortcode we use to operate the service at any time. You will be notified of this. You agree that any message you send to a phone number or shortcode we have changed, including any STOP or HELP requests, may not be received, and we will not be obligated to honor requests made in these messages.
To the extent permitted by applicable law, you agree that we are not responsible for the failure, delay, or misrouting of any information sent via the service, any error in that information, and/or any action you may or may not take based on the information or service.
Your privacy rights are important to us. Please review our Privacy Policy to determine how we collect and use your personal information.
ARTICLE 23 - SHOP PAY
Our site may offer you the Shop Pay payment solution.
Installment payment conditions:
At checkout, you can choose from the following installment payment options:
Four bi-monthly payments with no interest for orders between 50 USD and 999.99 USD.
Monthly payments for orders between 150 USD and 17,500 USD. Orders paid in monthly installments bear interest, with an annual percentage rate (APR) between 10% and 30%; they can be paid in three, six, or twelve months, depending on the purchase amount.
ARTICLE 24 - PAYPAL
We offer the PayPal Pay in 4 solution for your purchases. This option allows you to split your payments into four installments, subject to the following conditions:
• Available for purchases between $30 and $1,500.
• Not available to residents of Missouri (MO) and Nevada (NV).
• The option may not be offered for certain recurring or subscription services, and its availability depends on the merchant.
• A soft credit check (which will not affect your credit score) may be required when applying.
• You must be 18 years or older to use this option.
Important: Eligibility for this payment solution is determined by PayPal. For more information or questions regarding your eligibility, please contact PayPal directly or refer to their terms and conditions.
ARTICLE 25 - SHIPPING AND DELIVERY
At Qontroler™, we make every effort to ship all orders within 24-48 hours, Monday through Friday. We use various carriers to ship and deliver orders. Delivery times vary depending on the carrier and delivery location. Delivery times are generally a maximum of 15 working days. However, on average, our packages are delivered in 8 days.
Shipping fees are calculated based on the weight, volume, and destination of the order. We also offer express shipping options for customers who wish to receive their orders faster.
We are not responsible for shipping delays caused by the carrier. If you experience any issues with the delivery of your order, please contact us, and we will do our best to assist you.
For more information, please refer to the shipping policy section on our website.
ARTICLE 26 - PRODUCT PHOTOS AND PACKAGING
Please note that the images presented on our website are for illustrative purposes only and may differ from the actual product. Colors, shapes, and dimensions may vary slightly from what is shown in the photos. The information provided on our site is for general guidance and is not contractual. Likewise, the packaging and accessories shown on the site may differ from the actual product. We strive to present the products as accurately as possible, but if you have any questions or doubts about a particular product, please contact us before placing your order.
ARTICLE 27 - REFURBISHED PRODUCTS
At Qontroler™, we also offer refurbished products, which provide an eco-friendly and cost-effective alternative to new products. Our refurbished products have been carefully inspected, tested, and restored to perfect working condition according to the highest quality standards to ensure their performance and reliability. In most cases, these products come from returns from customers who benefited from our 30-day satisfaction guarantee.
By opting for a refurbished product, you can save money while making an environmentally friendly choice by reducing the carbon impact associated with the production of new products. We are proud to offer our customers this sustainable and responsible alternative.
If you have questions regarding refurbished products, please feel free to contact us.
ARTICLE 28 – FDA DISCLAIMER AND MEDICAL CLAIMS
Our products are not intended to diagnose, treat, cure, or prevent any disease. They are designed for comfort and general wellness purposes only.
• FDA Disclaimer: Our products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA).
• Medical Disclaimer: The information provided on our website is not intended as medical advice. Always consult a healthcare professional for medical concerns.
By purchasing and using our products, you accept that results may vary and that we disclaim liability for any adverse effects or lack of results.
ARTICLE 29 – DISPUTE RESOLUTION AND ARBITRATION CLAUSE
• Arbitration: All disputes will be resolved through binding arbitration under the rules of the American Arbitration Association.
• No Class Actions: You waive the right to participate in class-action lawsuits.
ARTICLE 30 - COMPLIANCE WITH STATE-SPECIFIC REGULATIONS
We are committed to ensuring that our products and business practices comply with all applicable federal and state laws across the United States. This includes specific regulations in California, New York, Texas, Massachusetts, Illinois, Florida, and Washington.
We have taken the necessary steps to align with the unique consumer protection, privacy, advertising, and product safety requirements outlined by these states. Below is a summary of our approach to compliance:
Commitment to Transparency and Legal Compliance
1. Advertising and Marketing
• All claims made about our products are clear, transparent, and free of misleading information.
• We emphasize that our products are designed for general wellness and do not claim to treat, cure, or prevent medical conditions. This is clearly stated in our FDA disclaimer.
2. Privacy Protection
• We collect personal data solely to improve customer experience and for advertising purposes.
• Your data is strictly confidential, securely stored, and never shared or sold to third parties, ensuring compliance with state privacy laws such as the California Consumer Privacy Act (CCPA).
3. Return and Refund Policies
• Our return policy is accessible and easy to understand, ensuring customers have clear options if they are not satisfied with their purchase.
4. Safe and Non-Harmful Products
• Our products do not contain substances that require warnings under California’s Proposition 65 or similar regulations in other states.
• There are no biometric data components, ensuring compliance with Illinois’ Biometric Information Privacy Act (BIPA).
5. No Deceptive Practices
• We strictly adhere to fair commercial practices and comply with laws governing truthful advertising and consumer protection in all states where we operate.
Need More Information?
For more specific inquiries regarding our compliance with regulations in these or other states, feel free to contact us at contact@qontroler.com. Our team will be happy to address your questions and provide additional details if needed.
## Local Consumer Protection
If you are a customer located in the United Kingdom, Canada, or Australia, please note:
- You have specific statutory rights under local consumer protection laws, including the right to cancel your purchase within 14 days without giving any reason (United Kingdom - Consumer Contracts Regulations 2013).
- In Canada, provincial consumer protection laws may apply to your purchase.
- In Australia, our policies operate in addition to your rights under the Australian Consumer Law (ACL), including your rights to a repair, replacement, or refund for major faults.
